Managed IT Services for Australian and New Zealand Businesses

Adam is your person to go to when your computer is not behaving the way you want. The moment you call our Service Help Desk, Adam is there to assist you in a prompt manner.

He will assess your case, triage and provide a solution or escalate the matter to another team member.

His experience, insights and knowledge in the Microsoft 365 environment also allows him to assist you if you think an email looks like it might be a phishing request or if an app does not seem right.

When our clients have new users that need to be onboarded, Adam is part of the team from the start. He sees that all the required information is gathered so that your users have the best IT experience from Day 1.

Paul acts as an escalation point for incoming enquiries in our Service Help Desk and is the first contact point for security alerts that arise during working hours via Huntress.

Twenty-five years in IT gives him a broad perspective; he has worked across the full spectrum: field engineering, L2 support, IT management, and service desk leadership.

Resulting in a wealth of knowledge when it comes to solving problems, and a great team player!

In addition to being part of service desk operations, he configures and deploys monthly CIS Controls as part of our SecOps process, thus improving the security posture of managed clients.

He's continuously exploring the way our tech-stack evolves, and is keen to enthusiastically pass on that knowledge to our clients.

Chetan is part of our multi-skilled team - with presence in Managed IT and Managed Cloud Infrastructure. He is hands-on across the full Microsoft stack.

From Azure infrastructure deployment, hardening, and account management through to Exchange, Intune, Teams, and Microsoft 365 Security Operations.

He is not limited to the Microsoft tech stack. He is also hands-on with server infrastructure as well as end-user computing and support.

He enjoys solving a complex technical problem — whether that's collaborating with other engineers, acting as an escalation point for security incidents, or having the client conversation that needs deep platform knowledge.

Chetan bridges the gap between the technical detail and what the client actually needs to hear.

Manu is part of our global team. He works with both UK and NZ clients, bringing 20+ years of experience in managed IT across Systems Engineering, Operations, and Infrastructure roles.

As a member of the Platforms team, he manages and solves complex issues relating to virtualisation, storage, private clouds, and on-premises architecture for internal systems and client environments.

Turning technical challenges into workable solutions is what he likes most.

Security is integral to Manu’s work. He applies a defence-in-depth methodology to infrastructure projects, ensuring deployments meet rigorous standards for resilience and protection.

Pragmatic and solution-oriented, Manu is the person to consult for a technical chat or a robust professional debate. He provides honest, realistic insights with the context needed to make informed decisions.